Electric Rate Plans: 4 Scenarios that Demand Personalized Customer Advice
Customers want to understand which rate plan is best for them and how their behavior and energy product choices will impact their bill. Watch this webinar to see how utilities, leading in customer satisfaction, are educating their customers with personalized advice, while unlocking the potential of their electric rate plans.
Best practices and case studies include:
- Managing customer relationships through NEM transitions
- Informing customers through complex, multi-DER decision making
- Clarifying the impact of solar rate changes
- Unlocking the potential of innovative pilot rate programs
- Marketing green pricing programs
As a Technical Product Manager at Clean Power Research, Gavin contributes technical expertise in the areas of energy technology modeling and rate design for WattPlan and PowerBill products. He is responsible for designing and ensuring the accuracy of complex energy and financial models within these products.
Prior to joining Clean Power Research, Gavin worked as an engineer with Seattle’s municipal utility Seattle City Light. Gavin holds a B.S. in Electrical Engineering from the University of New Mexico, and a M.S. in Civil & Environmental Engineering from Stanford University.
